Knowledgebase
You are here: Portal Home > Knowledgebase > Pre-Sales Questions

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Articles

Can I have other programs on my website? Absolutely! Your hosting plan includes FULL cPanel access. Your cPanel has built in installers... Views: 58

Can I transfer to you from another host? Sure. We would be honored to have you as a client. Most of your products should transfer... Views: 48

Can I view a demo of your software? Absolutely! We have a general access demo area that you can visit. To gain access simply visit... Views: 172

Do I have to purchase graphics or a template? No. You can upload your own graphics and utilize one of our built in templates. If you are... Views: 102

Do you charge for system updates? Absolutely not! We are actually quite puzzled as to how a hosting company can ethically charge... Views: 74

Do you guys offer maintenance and setup services? Of course. We are here to do whatever you need us to. All maintenance service is billed by the... Views: 72

Do you offer setup instructions? All hosting plans include access to an area that contains videos showing how to set everything... Views: 340

Do you offer temporary domain names? We sure do...and at NO charge. Temporary domains can be useful in building your new site while... Views: 76

Do you provide a file manager? Our cart admin area includes a full file manager for uploading pictures, PDFs, text files, and... Views: 104

Do your services require a contract? No way! We are all about freedom. You pay month to month. If you ever need to cancel, just say... Views: 52

Does GracefulHosting have an affiliate program? We sure do (and we have a decent payout, it we may say so ourselves.) You can get more details by... Views: 144

How can I change the way that I pay for my services? You can easily change your payment type when choosing to make a payment for an invoice. Simply... Views: 41

How do I cancel my services? To cancel your plan you simply need to log in to the billing system. Click on your packages and... Views: 66

How does the Free Migration work? Our free migration service is simple. You contact us at support@gracefulhosting.com and let us... Views: 64

I have my site with another host. How can I switch? If you are interested in switching from another host please email us at... Views: 77

My questions is not answered here. What should I do? If you have questions about how to manage your store please refer to the instructional videos in... Views: 84

What graphics will I need? Our system only accepts graphics in .gif format unless you choose to utilize a custom template.... Views: 83

What is your fax number? You may fax us at 8883719783. Please include the name on the account, the domain names we... Views: 93

What is your mailing address? You may mail us at: 3845 Ringgold RdForest, MS 39074 Please include your name, domain names... Views: 90

What is your phone number? Our phone number is 8888570769. When calling you will probably get our voice mail. Please leave a... Views: 95

What package is right for me? Small-startup websites should be fine on the Bronze Package. The average website fits the Silver... Views: 74

What template designers do you support? We support almost all template designers. To view template designers we recommend click the... Views: 87

When will I be charged for my services? If you signed up to be charged automatically, your payment will come out of your account on the... Views: 68

Where can I buy a domain name? You may buy a domain name anywhere that allows DNS management. GoDaddy.com normally has the... Views: 92

Where do I start with the sign up process? We have three starting paths: ~I am buying a domain from GracefulHosting.We can gladly register a... Views: 57

Will you host adult or other questions content? Under no circumstances will I host ANY material that is not family friendly. If you wouldn't show... Views: 48

Will you host international customers? This depends. We have customers from all over the US and a few customers that are international.... Views: 54